Terms of Service

1. Who we are

These Terms of Service ("Terms") govern your use of the website SOULDAHBI.com (the "Website") and your purchase of any services offered on it (the "Services"). The Website and Services are operated by SOULDAHBI LLC, a limited liability company registered in the State of Florida, United States of America ("SOULDAHBI", "we", "us", "our"), founded and owned by Soulaimane DAHBI.

You can contact us at any time by email at soulaimane@dahbi.online or by phone/WhatsApp on +1 223 219 2534.

2. Acceptance of these Terms

By accessing the Website or placing an order for any Service, you confirm that you have read, understood and agree to be bound by these Terms, together with our Privacy Policy, Refund Policy and Fulfilment Policy, which are incorporated into these Terms by reference. If you do not agree, you must not use the Website or purchase any Service.

Our Services are intended for business clients. By ordering, you confirm that you are at least 18 years of age and, where you order on behalf of a company, that you have authority to bind that company to these Terms.

3. The Services

We provide fixed-price digital advertising services, including advertising copywriting, static and video ad creative production, social media content kits, on-page SEO optimisation, paid campaign setup and configuration, retargeting funnel builds, competitor advertising research, and account audits. Each Service is described on its own page of the Website, including its price, deliverables and estimated delivery timeframe ("SLA").

4. Orders, prices and payment

• All prices are displayed in Euros (EUR) and are one-off, fixed prices for the deliverables stated. Prices do not include any taxes, duties or bank/currency conversion fees that may apply in your jurisdiction, which are your responsibility.
• Payment is taken in full at the time of ordering, by credit or debit card, processed by our payment provider Stripe. We do not receive or store your full card details.
• An order is accepted when we send you a written order confirmation or intake form by email. We reserve the right to decline any order at our discretion, in which case any payment taken will be refunded in full.
• Invoices are issued by SOULDAHBI LLC and sent to the email address you provide at checkout.

5. Your obligations

To enable us to deliver on time, you agree to:

• Provide a complete, accurate brief and any requested materials (brand assets, copy points, footage, account access) promptly after ordering;
• Grant any platform account access through official sharing mechanisms only (we never request passwords);
• Ensure that all materials you supply are owned by you or properly licensed, and do not infringe any third party's rights;
• Review deliverables and raise any revision requests within the window stated on the relevant Service page.

Delivery SLAs are calculated from the point at which we have received both payment and your completed brief, as set out in our Fulfilment Policy. Delays in providing briefs, materials or access extend the delivery timeline accordingly.

6. Intellectual property

• Your materials. You retain all rights in materials you supply to us. You grant us a licence to use them solely to deliver your order.
• Deliverables. Upon receipt of full payment, ownership of the final deliverables produced for your order transfers to you. We retain the right to use non-confidential deliverables in our portfolio and marketing unless you ask us in writing not to.
• Our tools and know-how. We retain all rights in our pre-existing materials, templates, processes and know-how used in producing deliverables.
• Website content. All content on the Website is owned by or licensed to SOULDAHBI LLC and may not be reproduced without our written permission.

7. Refunds and cancellations

Cancellation and refund rights are set out in full in our Refund Policy. In summary: you may cancel for a full refund before work begins; you are entitled to a full refund if we miss a published SLA; and if a deliverable does not match its published description, you may request a revision or an appropriate refund within 7 days of delivery.

8. Acceptable use

You must not use the Website or Services for any unlawful purpose, or request deliverables that are illegal, infringing, deceptive, or that breach the advertising policies of the platforms on which they will run. We may refuse or cancel (with a refund of amounts paid for undelivered work) any order that, in our reasonable opinion, falls into these categories.

9. Limitation of liability

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited. Subject to that:

• We are not liable for indirect, incidental, special or consequential losses, or for loss of profit, revenue, business, goodwill or data;
• Our total aggregate liability arising out of or in connection with any order is limited to the amount you paid for that order;
• We are not liable for the acts, omissions, outages or policy decisions of third-party platforms (including Meta, Google, TikTok and Stripe) or for the performance of advertising campaigns.

10. Indemnity

You agree to indemnify us against claims, losses and expenses arising from materials you supply, your breach of these Terms, or your use of deliverables after ownership has transferred to you.

11. Privacy

We process personal data in accordance with our Privacy Policy, which explains what we collect, why, and your rights.

12. Changes to these Terms

We may update these Terms from time to time. The version in force when you place an order is the version that applies to that order. The effective date at the top of this page shows when these Terms were last updated.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, United States of America, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute informally by contacting us at soulaimane@dahbi.online. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the state and federal courts located in Florida, USA. Nothing in this clause deprives you of any mandatory consumer protections available under the laws of your country of residence.

14. General

If any provision of these Terms is found unenforceable, the remainder continues in force. Our failure to enforce a provision is not a waiver of it. These Terms, together with the policies referenced in them, form the entire agreement between you and SOULDAHBI LLC in relation to your order.