Frequently asked questions.

We accept major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. We never see or store your full card details — all payment data is handled entirely by Stripe's PCI-DSS compliant infrastructure. You receive an automatic payment receipt by email for every transaction.

All invoices are issued by SOULDAHBI LLC, a limited liability company registered in the State of Florida, United States. Each invoice states the service purchased, the amount paid and our full company details, and is suitable for your business accounting and VAT records.

Most of our clients are based in the United Kingdom and Europe, so we display prices in EUR for their convenience. Your card is charged in EUR and your bank converts at its standard rate if your account is held in another currency. The exact amount is always shown before you confirm payment.

No. Every package is a one-off, fixed-price purchase. You pay the listed price once, receive the deliverable, and that's the end of the transaction unless you choose to order again. There are no recurring charges, no minimum commitments and no automatic renewals.

All services are delivered digitally. Depending on the package, deliverables arrive via email to your registered address, as downloadable files (PDF, image, video or editable source formats), or implemented directly inside your own advertising accounts with written documentation of the work completed. You receive a delivery confirmation for every order.

The SLA window starts once we've received both your payment and your completed brief (including any brand assets or account access the package requires). We send the intake form within hours of your order — the faster you return it, the sooner delivery begins. SLA windows are measured in business hours, Monday to Saturday.

If we fail to deliver within the published SLA window for your package, you are entitled to request a full refund — no negotiation required. That's set out formally in our Refund Policy. In practice, if a delay ever looks likely, we contact you before the deadline to agree a solution.

Packages that include revisions state this explicitly in their deliverables list (for example, Single Ad Concept Testing and Ad Asset Graphic Suite each include one revision round). Revision requests must be submitted within the window stated on the service page. Additional revisions beyond the included round can be arranged as a separate order.

Only for packages that involve building inside your accounts (PPC Campaign Setup, Retargeting Funnel, Growth Sprint). We request partner or employee-level access through the platform's official sharing tools — never your password — and you can revoke access the moment delivery is complete. Creative-only packages need no account access at all.

If work on your order has not yet begun, you may cancel for a full refund. If a deliverable is not provided within its stated SLA window, you are entitled to a full refund. If a delivered service does not match its published description, contact us within 7 days and we will either revise the work or issue an appropriate refund. Full terms are in our Refund Policy.

Approved refunds are issued to your original payment method through Stripe, normally within 1–2 business days on our side. Depending on your card issuer, the funds typically appear on your statement within 5–10 business days of the refund being issued.

No — and you should be cautious of any agency that does. Advertising performance depends on many factors outside any agency's control, including your market, product, pricing, budget and platform conditions. What we guarantee is the quality and completeness of every deliverable, adherence to the published turnaround SLA, and full compliance with platform policies. We sell defined creative and technical services, never promised revenue outcomes.

SOULDAHBI LLC was founded and is owned by Soulaimane DAHBI, a digital advertising specialist working with e-commerce and service brands across the UK and Europe. The company is registered as a limited liability company in the State of Florida, United States, and operates through its official domain, SOULDAHBI.com.

Directly, by phone or WhatsApp on +1 223 219 2534, or by email at soulaimane@dahbi.online. We respond to all enquiries within one business day, and queries about orders inside an active SLA window are prioritised. Support is available Monday to Saturday, 9:00–19:00 UK time, in English and French.

Yes. While the United Kingdom is our primary market, we work with clients internationally. All deliverables are produced in British English by default, and copy can be adapted for other English-speaking markets on request — just mention it in your brief.

Our complete legal documentation is linked in the footer of every page: Terms of Service, Privacy Policy, Refund Policy and Fulfilment Policy. We recommend reading the Refund and Fulfilment Policies before placing your first order.