Fulfilment Policy
1. What this policy covers
This Fulfilment Policy explains how SOULDAHBI LLC delivers every service sold on SOULDAHBI.com: what "delivery" means for a digital service, when the delivery clock starts, the timeframe for each package, and what happens if anything goes wrong. It forms part of our Terms of Service.
2. Nature of delivery — 100% digital
All services are digital. Nothing is shipped physically, and no shipping fees ever apply. Depending on the package, fulfilment takes one or more of these forms:
- Email delivery — documents, copy decks, reports and links sent to the email address on your order;
- File delivery — downloadable assets (PDF, PNG/JPG, MP4, SRT, editable source files) provided via secure download link;
- In-account implementation — campaign structures, tracking and audiences built directly inside your own advertising accounts, accompanied by a written summary of the work completed.
Every completed order is confirmed with a delivery notice by email, which marks the formal delivery time for SLA purposes.
3. When the delivery clock starts
The SLA window begins when we have received both (a) your payment and (b) your completed brief, including any brand assets, footage or account access the package requires. We send the intake form within hours of every order. If your brief or access arrives late or incomplete, the SLA window starts — or restarts — when the missing items are received.
4. Delivery timeframes by service
| Service | Price | Delivery SLA |
|---|---|---|
| Micro-Copy Refresh | €4.99 | 24 hours |
| Single Ad Concept Testing | €14.99 | 24 hours |
| Local UK SEO Booster | €29.99 | 48 hours |
| Social Media Hook Kit | €49.99 | 48 hours |
| Ad Asset Graphic Suite | €75.00 | 48 hours |
| PPC Campaign Setup | €99.99 | 72 hours |
| Video Ad Iteration Drop | €120.00 | 72 hours |
| Meta & Google Retargeting Funnel | €145.00 | 72 hours |
| Competitor Ad Intelligence Report | €160.00 | 48 hours |
| Full-Scale Growth Sprint | €180.00 | 3–5 days |
SLA windows are measured in business hours/days, Monday to Saturday, excluding US federal public holidays. If a listed timeframe on a service page ever differs from this table, the service page at the time of your order prevails.
5. Revisions
Packages that include a revision round state so in their deliverables list. Revision requests must be submitted within the window stated on the relevant service page (typically 48 hours to 7 days after delivery). Included revisions cover corrections and adjustments within the original brief; new requirements outside the original brief are quoted separately as a new order.
6. If we anticipate a delay
If a delay ever looks likely, we contact you before the SLA deadline with the reason and a revised delivery time. You may accept the revised time or request a full refund under our Refund Policy — the choice is always yours. If we miss an SLA without having agreed a revised time with you, you are entitled to a full refund.
7. Undeliverable orders
If we cannot fulfil an order — for example, because required account access is never granted, requested materials are never supplied, or the request would breach platform policies or our Terms of Service — we will contact you to resolve the blocker. If it cannot be resolved within 14 days, the order is cancelled and any amounts paid for undelivered work are refunded.
8. Delivery confirmation and record-keeping
We retain delivery notices, download logs and written summaries of in-account work as proof of fulfilment for every order. If you believe a delivery notice was sent in error or a file link has expired, contact us and we will re-issue the deliverables at no charge.
9. Support
Fulfilment questions, order status checks and re-delivery requests: soulaimane@dahbi.online or +1 223 219 2534 (phone/WhatsApp), Monday to Saturday, 9:00–19:00 UK time. Order-related queries inside an active SLA window are prioritised.